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This is so bad that there is no fast communication. We need a cell phone at all times. I don't understand the cause of my problem now and I didn't receive the correct answer. I'm going out now and I cannot communicate with anyone. 

actually, we use a debit card to pay

Yes, we use the same card. but now our pays are ok. we sent a message to CSA and unfortunately, we did not receive a message.

she is my wife. we have the same problem.

No, she is my wife. we have the same problem