12-23-2022 05:13 PM
Hi!
When the amount due for my next bill shows $15.75 on my account page, why am I being charged $36.75 on the card via pre authorised payment.
Thanks
12-24-2022 04:59 AM
@kkawa wrote:that happened to me once. I had auto pay set up, got a add on, it showed my auto pay amount less the add on, was confusing but balanced out with the next pay period.
Autopay doesn't apply to add-ons.
12-24-2022 03:26 AM
that happened to me once. I had auto pay set up, got a add on, it showed my auto pay amount less the add on, was confusing but balanced out with the next pay period.
12-23-2022 05:51 PM - edited 12-23-2022 05:51 PM
Is the $36.75 one transaction or 2? Look in your payment history....do you have one transaction for $15 (+gst=$15.75) and one for $20 (+gst=$21)? What is your plan amount? Do you have the promotional $55/20gb plan with a $20 discount? The first $20 discount is credited after the fact lowering the second bill to $15. Or depending on whether you are a new or existing customer there has been a glitch with an extra $20 credit that will likely get clawed back if that is appearing in your upcoming bill and payment history.
12-23-2022 05:50 PM
Any add-ons that you may have paid for? Otherwise its very possible that your plan was part of a promotion that ended. Typically they are year-long
12-23-2022 05:30 PM
Is there more than 1 account in your household that might be using your credit card for payment ?
12-23-2022 05:15 PM
@swati91 What plan are you on? Were you on any promotion previously that might have expired now?
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