Community

jackabell · ‎11-11-2019

can someone who actually works for this company message me?

my auto pay didnt work everymonth i ge the 2.00 credit but i always have to log in to make a payment shutting my phone down for like 1/2 a day until i notice.

getting pretty fed up i think i'll just take my phone back to eastlink

dabr · ‎11-11-2019

@ChuckYeah wrote:
Oops, sorry. I deleted my photos from my account last night and these went with them. I had a few pictures that contained personal information on them. In my haste, I nuked them all.

I've fixed my previous post obviously.

I learned some valuable lessons thru this process.
1. Don't let personal info creep onto your photos (or your posts obviously).
2. Deleting the picture from the post doesn't remove them from the community entirely. You have to find the pics in your "My Profile" and delete them there too.
3. If you delete all your photos in your profile, it deletes all your pictures from all your historic posts. Sorry to anyone who could have benifit from my posts made in the past.
4. If you have photos in your Macros you have to redo them as well.
5. It would be best to take the time and go through your pictures and delete only the offending ones. The quick and dirty solution of nuking them all is not necessarily the best, or in the end, the quickest solution.

Thanks for posting those tips/info...good to know:)

geopublic · ‎11-11-2019

@jackabell

PAULRANG18 · ‎11-11-2019

Best to contact a moderator by clicking on ?, bottom right, and following instructions. They should resolve this so you don't have to switch carriers. PM is a great choice.

darlicious · ‎11-11-2019

@jackabell wrote:
can someone who actually works for this company message me?
my auto pay didnt work everymonth i ge the 2.00 credit but i always have to log in to make a payment shutting my phone down for like 1/2 a day until i notice.

getting pretty fed up i think i'll just take my phone back to eastlink

@jackabell Oh you got the autopay bug...the moderators should be able to fix it. Many of choose to pay the "bill" a couple of days ahead of time to prevent the possibility of the issue as @hairbag1 has suggested. We rely on autopay as a back up only if we forget to manually add funds.

ChuckYeah · ‎11-11-2019

Oops, sorry. I deleted my photos from my account last night and these went with them. I had a few pictures that contained personal information on them. In my haste, I nuked them all.

I've fixed my previous post obviously.

I learned some valuable lessons thru this process.

1. Don't let personal info creep onto your photos (or your posts obviously).

2. Deleting the picture from the post doesn't remove them from the community entirely. You have to find the pics in your "My Profile" and delete them there too.

3. If you delete all your photos in your profile, it deletes all your pictures from all your historic posts. Sorry to anyone who could have benifit from my posts made in the past.

4. If you have photos in your Macros you have to redo them as well.

5. It would be best to take the time and go through your pictures and delete only the offending ones. The quick and dirty solution of nuking them all is not necessarily the best, or in the end, the quickest solution.

Triguy · ‎11-11-2019

Submit a ticket by clicking on the question mark on the bottom right.

hairbag1 · ‎11-11-2019

@jackabell wrote:
can someone who actually works for this company message me?
my auto pay didnt work everymonth i ge the 2.00 credit but i always have to log in to make a payment shutting my phone down for like 1/2 a day until i notice.

getting pretty fed up i think i'll just take my phone back to eastlink

If you log into My Account a couple of days before renewal day...add the $$ to Available Funds. That seem to make the renewal process happy.

ChuckYeah · ‎11-11-2019

Fastest way is to create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
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