add on refund

[cj555]

Hi. I was looking to buy the 1gb data add on earlier today and when I bought it I noticed that I had 2gb free from a bonus and I had 1.5gb left so I bought the 1gb add on for nothing. Id like to have the 15$ from the 1gb add on refunded please. thanks

[cj555]

it says Amount Owing: $15.00

[dust2dust]

Do you still show at least $15 in your balance?

Is that 2gb under my data & add-ons or over to the right in a promos box?

Add-ons just stay on until used.

[softech · Accepted solution]

@cj555   PM is prepaid provider and usually do not provide refund. But if  it is an honest mistake, maybe they will agree to reverse the transaction and leave the money as Available Fund in your account, which can be used for next renewal.   Please open ticket with PM Support and discuss with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there