account locked out

[wlgys28]

my account locked out. already changed password through the email

[esjliv · Accepted solution]

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@wlgys28 wrote:

my account locked out. already changed password through the email

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@wlgys28  - so what happened next after you 'changed password through the email'...were you still having issues logging in?

Too many failed attempts may temporarily lock your account access. So, as mentioned by @JK8  wait 15+ minutes before you try again.

When you do try again, clear your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JL9]

If you have issues or you are unable to recall the answer to your security question, you can open a ticket or private message a CSA and go through the verification questions so they can get you back into your account and sort out your login issues

[JK8]

@wlgys28 

Your account will unlock in 15 minutes. Try the Forgot your password link.