@Yassine16
If your account has been deactivated as it went without paid service for more than 90 days then generally it's "lost forever". However due to the fact that pm sprung eversafe upon us without warning it has left many customers in the lurch unable to access their accounts. Any customers abroad are left especially vulnerable in trying to pay and reactivate an account if they haven't set up fail safe back up plans to overcome this possibility and even then the most experienced community member account can have their carefully laid out plans for reactivation stymied by a glitch.
All accounts are recoverable but whether or not pm chooses to restore your account will be dependent on the circumstances on how it occurred and whether you have the steely determination and "never say die" attitude to insist on that as a resolution and/or follow thru on a complaint to the c c t s on why pm is responsible for its deactivation.
If your phone # did not originally come from telus, koodo or pm then retrieving it can be difficult and/or costly. A successful c c t s complaint can put that task on pm rather than you. Any telus family phone # lost in the last 90 days is easily recovered by customer support from the hold number pool.
Restoration of any non expiring data add ons may not be able to be restored due to the change in pm policy and the introduction of a 30 day expiry date. Minute add ons do not have this concern.
The biggest loss will be a $$ rewards account as they are not recoverable and you would be reactivated as a points program member.
Good Luck! If you need further advice as to what to say or not say and when feel free to reach out to me via private messages.
