account cancelled after transferring to another provider

[Cyushi]

I recently transferred my Public Mobile phone number to another provider.

I wanted to make sure that my credit card for Public would stop being charged, but I cannot log in to my account anymore, the web page either redirects to home, or shows "Unauthorized" or "Forbidden".

When my number was transferred out of Public, was my account cancelled? Does this mean that my plan is cancelled, my billing information removed, and I will no longer be charged by Public?

[computergeek541]

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@ChrisMD wrote:

Hi.  The exact situation happened to me today after I ported out my PM phone number.  Can I also submit a ticket to confirm that my public mobile account has been closed and that my credit card will no longer be charged? I cannot use the link above.

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You wouldn't need to ask if the Public Mobile account is closed as that can be checked by attempting to use your Public Mobile service.  You shouldn't be charged any longer (assuming that number porting has completeted), but to remove your credit card from your Public Mobile account, you'll need to contact CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChrisMD]

Hi.  The exact situation happened to me today after I ported out my PM phone number.  Can I also submit a ticket to confirm that my public mobile account has been closed and that my credit card will no longer be charged? I cannot use the link above.

[Andy85]

@Cyushi Yup! Porting out essentially closed our account, hence being unable to log into your account anymore. You shouldn't be charged moving forward. 

[hTideGnow · Accepted solution]

hi @Cyushi 

account closed and unable to login after porting is normal

usually no problem in terms of credit card, just need to monitor the credit card statement

if you want to be 100% sure, please submit a ticket with CS agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437