account activation

[porcupine]

tried to activate an account for my cousin  till i got to promo code then it would not work because i put in wrong number twice then it would not accept it pls help and can it be done the next day or do i need an agent

[porcupine]

i tried that did not work

[hTideGnow]

hi @porcupine chexk your credit card and see if PM already charged you 

if all good, try to use a different browser to try activate again

[esjliv · Accepted solution]

Hi there @porcupine do you mean referral code or promo code. Regardless if the promo code is valid a CSA should be able to add it for you after the fact.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Handy1]

@porcupine  Can you not just start over from the beginning ?