account access
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09-05-2023 11:49 AM
I administer three accounts. For some reason one account asks for a code, but the number attached to that account is not correct, therefore I am unable to access the account. Perhaps its just me, but public mobile is constantly changing access protocols and it screws-up past usernames and passwords. How can I access this account to change the contact info
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09-05-2023 12:10 PM - edited 09-05-2023 12:11 PM
Receive it on EMAIL!
If you use the SAME device to access all 3 accounts sometimes PM will send security code. Try using incognito/privtae mode to avoid that.
Click on: ‘Didn’t get a code’ and you will get more options.
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09-05-2023 11:53 AM
can you access the code via email?
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email
If you can log back in that way, then go to Profile page, Manage EverSafe ID and make change to the phone number
if you still cannot login, open ticket with PM Support:
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09-05-2023 11:51 AM
@rjsdesign1 You need to clear the app cache or if on website open a new window incognito mode private mode when accessing the other users account . You can also uninstall the app and re install it also . Best to have the app on each phone and only log into the specific account with corresponding device . So you don’t need to jump all the extra hoops of incognito and cleaning app cache