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You got me Public Mobile

PublicUser14
Great Neighbour / Super Voisin

after only paying a dollar more a month for more data, realize that was a poor choice. I now get maybe 6mb/s download when I was getting around 50mb/s before. Upload went from 10, to 19. Oooooo. Says "up to 250mbps". Haven't seen over 6 yet. 

4 REPLIES 4

@Bastian_Vaughan @PublicUser14 

you can try your sim card (if physical) in another phone.  Putting a sim in another phone could force a sim reprovision and could resolve the problem.

if that does not work, you should then ask PM CS Agent to re-provision on the system.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

 

Bastian_Vaughan
Good Citizen / Bon Citoyen

Same here. Speed went south since I changed from the $34 to the $35 plan. On a good day I can get max 10 download. Upload is faster like 14 here at home. At the very same location I'm used to see numbers around 200 and 30ish in upload. 

Phil_Adelphus
Mayor / Maire

@PublicUser14   It seems odd that download is slower than upload.  I often get close to the maximum 5G speed cut off, even when my phone is on LTE (5G signal is too weak in my house here but I do get 5G when out and about.  Sometimes it is slower but that's a fact of life with cell phones/wireless internet.  What phone do you have, and what are your speed connection settings?  Do you have a battery saver turned on?  If you want to ask customer service about it, open a ticket at the chat icon bottom right of this page.


@PublicUser14 wrote:

after only paying a dollar more a month for more data, realize that was a poor choice. I now get maybe 6mb/s download when I was getting around 50mb/s before. Upload went from 10, to 19. Oooooo. Says "up to 250mbps". Haven't seen over 6 yet. 


Are you a relatively new customers or is this a plan change?  Changing to a more expensive plan (if you were already a customer) wouldn't make your speeds slower than berfore.  If you were getting 6Mbps speeds before any such plan change, this is a network limitation.  Unfortunately, network congestion or signal issues can cause slower speeds.  You can try seeing if the changing between LTE and 5G networks makes any difference.

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