Wrong plan

[Vinlab1995]

Hi, my question is this, I took the wrong plan for my phone which can’t use 5G data, is it possible to get a refund for that mistake ?

[BKNS27]

@Vinlab1995 

Tey resetting the Network Settings with the SIM in your iPhone X max.

Go to Settings>General>Transfer or Reset iPhone>Reset>Reset Network Settings but you will need to renter your home wifi password after reset.

[Phil_Adelphus]

@Vinlab1995   Are you a long-time customer of Public Mobile or did you just join?   Is the phone one you've had before on another carrier or on Public Mobile, or is it a new-to-you phone that you haven't used on PM before?

[Handy1]

@Vinlab1995  So no services work calls or text ? Maybe try resetting network settings and. Reboot the phone . If you have another phone close by can you test the SIM card in it . if still no luck please submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Vinlab1995]

My phone keeps saying there’s an error and won’t connect to the data. Its an iphone 10max

[BKNS27]

@Vinlab1995 

It doesn’t matter if your phone is not 5G compatible. It will automatically go to the highest frequency of phone capacity.

You can switch to 3G or 4G/LTE plan on your account.

[Handy1]

@Vinlab1995  Even with 5G plan and phone set to LTE you will stil get faster speeds of 100mbs 4G plan do  a speed test to confirm 

Speed test

https://www.speedtest.net/apps

but you can also go to subscription add on page to change plans for next renewal to a different plan if your prefer so you do t lose money on your current cycle and right now there’s exclusive plan for existing customers 50GB for $39 4G plan in your account plan change page