Will I lose existing credits dollars when switching to new public points reward program?

[fibetv]

Hi,

I have been with Public mobile for more than one decade. I am with 25$/month plan for a while. Because I introduced PM to quite a few friends, I am not paying any fees on the existing plan. I am receiving 28$ combined credits each month. So, I am not paying any fees rather accumulate 3$ each month in my PM account.

I find Public Mobile has a new points reward program. If I switch to this new reward program, will I lose my existing credits on friends referral, automatic payment and loyalty? I tried to figure out by myself but don't find a solution.

Thank you.

[marpy1]

Manual redemption makes these changes as bad as they are even worse! They could have had it so that you had the option of having your points automatically go towards your bill. What they are doing is totally hosing the customer. They should have let existing customers have credits for what they have earned over the years. Taking what someone has already earned from them! That is BAD! BAD! BAD!!

[marpy1]

Want lower gas prices - get rid of the carbon tax. You can help in that respect by voting acordingly in the next election. 😉

As for lobbying, the more complaints the crtc gets the more likely something will happen. From what I am hearing, they are getting plenty of complaints about pubic mobile and this change. adding to that can only help. 😉

[hTideGnow]

hi @marpy1 

interesting about the lobbying idea. I hope you have some close friends in the Parliament 

Can you lobb lower gas prices too?? that affects me more

[marpy1]

This change is totally disgusting. They are screwing over all their loyal customers. I will do two things:

1) I will make sure that every one i know on social media is aware of this big negative screw over change. I will also make sure they know that PM is owned by Telus and so if they decide to switch, Telus should not be an option.

2) I will look at my options with other carriers and loby the CRTC for more competition in Cnada and tougher rules for the industry.

Yup we are being hosed!

[NotABot]

Please educate me on the point system to turn 1 point to 1 dollar saving every month. It is stated in the letter, but I feel it is not automatically applied to reduce the monthly bill. It is a trap. It is a shame! I hope I read it wrong. Please prove me wrong someone. Help is required! Please start a petition to cry for help! Count me in!

[NotABot]

running away is not an option! Please rally a protest, so loyal customers' voice can be heard! The legacy reward program keeps monthly so low, and that is the reason I am loyal. I don't use too much data, too many phone calls or even too much texts. But I have to keep the monthly payment low to keep a live phone! Every dollar saved is a win. Point system seems going the opposite. I wish I am wrong.

[santi21]

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@fibetv wrote:

Hi,

I have been with Public mobile for more than one decade. I am with 25$/month plan for a while. Because I introduced PM to quite a few friends, I am not paying any fees on the existing plan. I am receiving 28$ combined credits each month. So, I am not paying any fees rather accumulate 3$ each month in my PM account.

I find Public Mobile has a new points reward program. If I switch to this new reward program, will I lose my existing credits on friends referral, automatic payment and loyalty? I tried to figure out by myself but don't find a solution.

Thank you.

---

This is by far the worst move PM could ever make.

I have been a fierce promoter of PM to all my friends and family for 8+ years. This is totally unacceptable. I will simply switch providers and bring all my friends and family with me.

Byebye PM

[Dunkman · Accepted solution]

@fibetv 

Well, you will be mandatory switched in May to the present points rewards program. 

You will lose $5/month loyalty and $2/month autopay legacy rewards.  If all your friends, stay with Public mobile, then you will continue to receive 21 points/month for your referral rewards.  I expect that you will likely lost a few friends as customers migrate to other companies due to this change. 

[Wolfcore]

Yeah, they're screwing over all of their loyal customers, while pretending like they're offering them something greater. It's actually hilarious to watch. Instead of paying $0, you're now going to be paying them $25 per month (give or take a couple dollars from points).

You harvested all of these customers for them over the years, and your reward is to now give them more money 🤣

My opinion? Seems only fair that if you were promised something for delivering them new customers, and then they broke that promise, that you should now take away all of those customers in return. Shouldn't be too hard if you're in close contact with them. PM isn't very competitive without their old rewards program, so you can easily find replacement plans out there, from other companies.

[Yummy]

There is no 'IF'. Everybody will be switched to Points in May 2024.

So if you have loyalty and autopay $ you will Lose them and will get $10/year for loyalty.
Points have to be manually converted in $ when you collect 15.
Referral $ are converted to Points so no loss there except manual redemption.

[hairbag1]

@fibetv 

it's a moot question as PM has announced that all customers will be on Points starting in May.  But to answer yoyur question...your $$ would be converted to Points.

added info link...

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...