Why you cannot give me money back.

[xhwa]

I bought the 1G us data but it does not work at all. It on and off every 5 seconds. I could not open any apps on the phone, not even the google maps.

[xhwa]

Cannot recall but I did everything I could.  I searched online, someone said maybe the sim card is too old? But we cannot verify that since I am back to Canada already and will not go back to US for a long time.

[xhwa]

Yeah I did enable Roaming, I tried on 3 different devices iphone and andriod but no luck.  I can see it is connected but there is data up/down but it will disconnected right away. I was at New York and Boston. I talked to public mobile, they gave me $10 back.  What a waste of money and time.  Should of go to Walmart and buy prepaid data.  

[softech · Accepted solution]

@xhwa   Which state and city you are at now?  Try connecting to  T-Mobile first manually, if not work, then try AT&T 

Make sure you enable on "Roaming Mobile Data" on your device as well

If you really cannot use the roaming data, no worry, open a ticket with PM support and they likely can provide you a refund

Also, if you really need some data there but roaming data does not work, get local prepaid data there

[DDM69]

What settings have you checked on your phone?  Is data roaming on? 

Have you connected to a US network?  

Are you sure you activated and paid for the add on properly?

[darlicious]

@xhwa 

Have you manually selected T-Mobile as your network provider?