Why won't my self serve account accept my payments

[cinderbrat123]

I am using exact amount owing with a payment voucher  I cannot make a payment says my account is suspended 

[HALIMACS]

@cinderbrat123 

You marked the post as the solution which speaks about being inactive for 90 days.

Does this mean that is the reason your self-serve account won't accept your payment?  Have you been inactive for 90+ days?

Kinda confused...

[cinderbrat123]

Yes

[dlambro]

@cinderbrat123 Has your issue been resolved?  I see a solution on one of the posts.  If not, try clearing your browser, open a brand new browser, go into your account and try adding the payment again using the PIN# as @HALIMACS mentioned earlier.  See if that works. 

[cinderbrat123]

Only today

[cinderbrat123]

Just today 

[cinderbrat123]

Customer for 8 yrs never had a problem i have a 20 dollar credit trying to add 20

[esjliv · Accepted solution]

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@cinderbrat123 wrote:

I am using exact amount owing with a payment voucher  I cannot make a payment says my account is suspended 

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@cinderbrat123 how long have you been suspended ?

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of non-payment, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[HALIMACS]

@cinderbrat123 

Are you using the PIN# or the Voucher# on the Payment Voucher?

Try one or the other number, depending on whether you're using self-serve or *611.

[hTideGnow]

did you try to add it via calling 611?

[Dunkman]

@cinderbrat123 

Some vouchers take up to 24 hours to become valid. 

You can also try calling 611 and paying using the voucher.  

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352