Why not to choose Public?

[JPB1977]

Because you can't talk to anyone when things go sideways (and they do).  I rely heavily on text messaging for my job and I can't text message even though my payments are up to date and I can't get it sorted because no one from Public will respond.  But at least I have this fun little chat community 😞 

[gpixel]

@JPB1977 

the only remedy I have found is to manually pay ahead of time and have available funds for the system to withdraw from rather than using autopay. I find customers who use the autopay method have service issues like you describe 

[Alexxja]

Hi, have you turned on data? To send long texts and media MMS must be activated using data. If your data is off they won't send. Most members learn that the hard way, but once we do all is good 😉 Note that this will not remove any actual data. It's part of the service. Otherwise, the issue is surely on your phone's settings.

Public Mobile is definitely set up differently than other cellphone providers in that there isn't that customer service line others have, but it's part of what makes public mobile what it is. Their name and rates are representative of the community that serves. My last few bills were only 6$ because of how their service is set up - can't beat that! 

[DDM69]

It’s unfortunate you’re having some issues but you chose this service and it’s very clear that everything is done online. 

 

[Dunkman]

@JPB1977 

Sorry to hear about your troubles. Does talk and data work?  

A few basic troubleshooting advice:

Reboot phone

Network reset of phone (this will erase saved Wifi settings)

Try the SIM card in another working phone. To see if same problem.  Re-insert back to original phone

If still issues, may need to submit ticket for customer service agent help.

https://www.publicmobile.ca/en/on/get-help

Chat with Simon, the chat bot and follow prompts to submit ticket.