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Why is phone cutting out during conversations?

healey_5
Great Neighbour / Super Voisin

Good Morning

My phone has been frequently but intermittently cutting out during phone conversations for the past month?

How to fix this or troubleshoot the problem? Is it the signal or my iPhone?

5 REPLIES 5

@Luddite so, the VoLTE still buggy?just worry those on iPhone with newer iOS or Pixel, they have VoLTE enabled if available and cannot turn off 

@softech   @healey_5 Based on my experience with such calling issues and living in a weak LTE, going back to 3G network solved the problem. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

hTideGnow
Mayor / Maire

Hi @healey_5 make sure Carrier profile is updated.

 

  Try to Reset All Networks.

 

Also, try your sim card in another phone

 

softech
Oracle
Oracle

@healey_5   did it happen to different phone numbers you call? you sure it is not the other party?

 

also, does it happen mostly in a particular area? try im different area

 

And what phone you have?  try to turn on VoLTE 

iPhone: Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there

Pixel Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there

Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there

 

Meow
Mayor / Maire

Could be both - either service (signal) or your phone (hardware).

Is this occurring at ANY location or at one particular location?

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