Wifes Account

[Cch669]

Hello, we are trying to change the credit card information on our accounts.  The problem is my wifes email on her account is unknown I have already corrected the information under my name.  We can not log into the account to change the payment information.  Is there a store location in Windsor ontario.  Or a person we can discuss getting her the access she needs to change the credit card information.

The card is going to expire and the autopay will no longer work.  It has been extremely difficult process not being able to speak to someone to resolve this issue, we are almost at the point of cancelling our accounts and moving to another carrier.

Thank you

[maximum_gato]

@Cch669 

If you cannot access the account due to an error message with login are you using a laptop or desktop computer to login? Logging in with a mobile device will return an error message. Try again on a PC and send the 2FA code via SMS text message.

Alternatively purchase a pm voucher to pay for the next renewal via 611 for your wife's phone or call 1 855 4PUBLIC from your phone and enter her 10 digit phone number to top up if it's imminent and then contact customer support to change the email.  If you know her 4 digit account pin # you can probably still top up via the 611 system with the card on file. Write down the login info and put it in a safe and secure place for future reference.  Customer support can update your card info as well.

Here is info on pm vouchers and other alternative methods of payment....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Hollister]

@Cch669 

You will need to contact an agent. Option 2 below is the easiest method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

While waiting for an agent go through your wife’s email accounts and search for Public Mobile to see if you can find the correct email account.

[LitlLdy]

@Cch669 , to add to what @BKNS27 said you can contact Public Mobile Customer Support using the methods below: They can help you change her email address on her account using her information she set up her account with along with changing the credit card information on the account’s.

To contact a Customer Support Agent, there are 2 methods:

• Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.

• Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[BKNS27]

@Cch669 

Unfortunately PM is an online service so no one to speak to. It is all done by private messaging so submit a ticket on SIMon Chatbot bottom of page or private message them on the envelope icon above.

You will need her security PIN and credentials confirmed for them to help you.

You other option is to purchase vouchers and dial *611 and enter the voucher number.

These are the locations to purchase vouchers:

 
Or purchase an electronic voucher from recharge.ca.