Not receiving any calls / 6UM1 on all outgoing calls.

[emcoffin2018]

Hello,

My phone has been acting up. No body is able to call me (the call just doesn't go through) and when I try to call anyone I receive 6UM1 error unless I enter a 1 before their 10 digit phone number.

I have tried all the troubleshooting steps even factory reset my phone.

[softech · Accepted solution]

@emcoffin2018 

try to power off the phone for 5 mkns, then turn on and see if it works

if not, you could be caught with a recent voice issue from VoLTE enablement, please open ticket with PM support and they can resolve it quickly

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[Hollister]

@emcoffin2018 

Have you tried your SIM card in another unlocked phone? What does it say when you dial 611 from your phone? Is your account active?