Why is my phone off before due date, bill is due the 30th

[esjliv]

@SD04 - please log into your My Account and let us know what the account status says: https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

If it is past your renewal date, perhaps your Autopay failed. If this is the case check your credit card is still good, and make a manual payment. Then resume/reactivate services.

If your account status says Active try:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works

[HALIMACS]

@SD04 

What messaging do you hear when you dial 611?

If your phone was not new, and was acquired from a third party unknown source, is it possible the device may be blacklisted?

Check here:

https://www.devicecheck.ca/check-status-device-canada/

[softech]

@SD04 just to confirm? you login to My Account now using Incognito mode and the status is Suspended?

If so, cam you go to the payment page and check which exact date PM took the money last time?  Let us know 

[BKNS27]

@SD04 

Probably because PM is on a 30 days cycle not a monthly cycle so the due date is shortened every 2 months and the time is based on EST. 

[hairbag1]

@SD04 

check to see if you can call and text right now.

Maybe your account is just going through the renewal process.

Let us know if its not working at all.

Follow-up:

if you can still talk and text...ignore the Expired plan notice. You regular plan is going through renewal. As long as you have a valid credit card set to Autopay, all will be well tomorrow morning.