Why can't I log into my account

[Baller208]

Why can't I log into my account

[BKNS27]

@Baller208 

Did you create an Eversafe ID before login?

All existing members are required to create one now so click on Sign Up if you haven’t yet. 

 
If you create an ID, login with your registered email then click on Forgot Password.

[Boki]

What issue do you face?
Do you still have service? Is your account suspended due to no pay?

More info is needed...

[hTideGnow]

HI @Baller208 

is your account active and service working? if your service has not work for over 90 days, it could be the reason

if you have a working service, then maybe password or login name wrong? try Forgot login or Forgot password there

if you really cannot login , ask support agent to help.  Message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437