Why I was charged on autopay this month after I switch to an other carrier?

[Viktorius]

I switched on December 19 to an other carrier and Today, December 23, My card was charged on auto-pay by PM. My account is #xxxxxxxx, I think.

Edit by Dunkman: removed personal information

[HALIMACS]

@Viktorius

if you put the Public Mobile Sim card back in your device, and dial 611, what messaging do you hear?

[Viktorius]

Yes!

[HALIMACS]

@Viktorius 

certainly sounds to me like your port (move) of your number to the other provider was not fully completed.

FYI, the porting of a number is entirely on the new provider and the subscriber to manage, not on the company you’re leaving.

[Dunkman]

@Viktorius 

Did you respond to Public mobile port request text when you initially ported out?  Are you able to receive calls and texts with your new carrier?  If you still have PM SIM card, try to inset in your phone to see whether it is working. I just want to rule out a failed port attempt.  

[kb_mv]

@Viktorius This is a public forum, you should click top right of post to edit out account number. Normally if you port out your account is closed. I suggest you contact customer service at the link below for help;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Viktorius 

you should use this link to message Customer Support to request refund...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437