Where to check the tickets submitted

[Jiew75]

I've submitted 2 tickets days ago, but I don't know where to check them unless the support guys get back to me through messages. You guys have any idea that I can check the tickets I submitted?

[Jiew75]

Thanks Phil. Yes, it submitted them through the chatbot, but they can still be seen in Sent box as I double checked just now. Sorry for the confusion.

[Handy1]

@Jiew75  All good no worries the site takes time to get used , supports been slow last few days with Black Friday promos it can take up to 2 days for a reply at times just have to stay patient like you have been just, need a bit longer they will get back to you 

[Jiew75]

thanks, that's true, I can see my tickets now. Sorry for any confusion.

[Phil_Adelphus]

@Jiew75   So these are tickets submitted through the chatbot?  I don't know how those work, typically we use the private message system because the chatbot is hit and miss.  Maybe follow up with a private message to customer service.

[Handy1 · Accepted solution]

@Jiew75 @Tap the arrow next to where it say inbox you will get drop down menu appear and tap sent those will be if the tickets you submitted 

[Jiew75]

Thanks. I tried, but the sent box only holds my replies with regard to the messages a customer service rep sent to me before

[Jiew75]

Yes, I did. But again it only holds the messages I replied upon a customer service agent's message, not a ticket.

[Phil_Adelphus]

@Jiew75   Have you looked in your Sent folder (right under Inbox)?

[Jiew75]

Thanks, but that leads to my private message box and moreover they can only appear after I've got a reply from a customer representative. I've submitted my tickets for days and no one replied so far, and I have nowhere to check my own tickets. 

[Handy1]

@Jiew75  Use the link I sent in first post and where you see IN BOX tap it there down arrow and chose sent 

[Jiew75]

Thanks, but they can only appear after I've got a reply from a customer representative. I've submitted my tickets for days and no one replied so far, and I have nowhere to check my own tickets. That's so bad.

[BKNS27]

@Jiew75 

Check by clicking on your avatar top right a notification on Messages for a reply from an Agent.

[Handy1]

@Jiew75  In your community inbox topof page click envolope icon if on computer if phone click your avatar and drop down menus will appear tap messages or you can use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage