When I try to log in to my account I get {"message":"Unauthorized"}

[maggieTO]

My monthly billing is current.  Can anyone help?

[HALIMACS]

@maggieTO 

Mobile devices give more issues than desktop or laptop.

give it a shot on those if you have one accessible

[Yummy]

No fear. Regular occurance.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Handy1]

@maggieTO  Get support to help you 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@maggieTO   you tried Incognito mode?

I would open ticket with PM support first

And then try again after a full hour wait

[maggieTO]

same result.....thanks anyway.

[esjliv]

@maggieTO  - just close the current tab you are in, and reopen a new one.

Or try using this direct link to log in: https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

[softech · Accepted solution]

@maggieTO   it could be a system issue

Close all browser and try again  using Incognito mode.  

If that does not work, wait an hour and try again using Incognito mode

But I also see situation with this error that need PM support's help  to resolve.  So, if you still unable to login after an hour on Incognito mode, please open ticket wtih PM support

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@maggieTO  Try again incognito private mode there at cache issues or even with another device or lap top