Whatsapp

[Louiseri]

I am trying to register my cell on Whatsapp and keep being told my number is not regnonized. Are we not able to use this app with a Public Mobile plan? Thanks!

[robm54]

You can also sign up for a free fongo account and use your new fongo number. As far as I know this still works.

[Louiseri]

Thank you! I have submitted a ticket as my phone # was registered correctly.

[softech]

@Louiseri 

As long as you put in your phone number correctly (for country code, pick 1-Canada and not 1-United states, which is a common oversight), then this is generally not a problem on the PM side but a problem with Whatsapp.  Someone used this number before and Whatsapp has not release the number yet.  PM can't help you with it.  You can try to get a new number from PM as a quick fix, or you have to work with Whatsapp to show them you own the phone number now

[hairbag1]

@Louiseri 

while you wait for Customer Support..here's something to read might help....

https://www.whatsapp.com/coronavirus/get-started

[Louiseri]

Thank you! I am going to submit a ticket! Thanks!

[Chalupa_Batman]

Hello @Louiseri 

Whatsapp should work on Public Mobile if you have data. If it's saying the number is not recognized, then please create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437