Community

Johnovich · ‎05-26-2023

Hi. After the update to the website and forum, when I tried logging into my community profile, it asked me to select a new nickname. I noticed that the profile is brand new and does not have any of the badges or the history that my original did. I tried re-logging with my old password but that is no longer accepted.

What happened to my old profile? Is there any way to retrieve it?

hTideGnow · ‎09-14-2023

sorry, PM is aware that some members were abusing the feature and they took it away

So, no more changing names freely before like what you did, you now need to submit ticket with agent to help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech · ‎05-26-2023

@Johnovich

There has been some problem linking old Community account name for some customers. PM is aware of this.

Please bravo the Community manager's post here and support will work with you

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

but i would also open a ticket as well just to be safe

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there