@OvidiusMaximus wrote:
Can someone please tell me what I am doing wrong? I have been trying to contact the moderator team for 5 days now and still no response from them. I clicked the envelope icon in my account and sent a few private messages. To: Moderator_Team.
Why is no one responding? 5 days is a long time. I need to finalize porting a phone number from SaskTel to Public Mobile. Something went wrong at the Public Mobile kiosk where I got the sim card. I think some wrong information was entered and I cannot receive or send text messages. People have tried to call me and they get sent directly to voicemail. I can only call out and I can use data. I cannot access my voicemail either. Is anyone else able to reach a moderator? I cannot resolve this without the help of a moderator. Is it possible that someone else can reach a moderator and show them this message? Please, if someone can help, I would highly appreciate it. I am at my wits end. Went back to the kiosk and no one there was willing to help me either, they said there is nothing they can do. They said I must go on-line and reach a moderator.
@OvidiusMaximus Landline, VOIP and Homephone ports can take a long time to complete. In some cases it can take more than a week. If there was a problem with the port you would have received a text notifying of that fact and asking you to contact the community.
What you are describing is normal behaviour until the port is 100% complete. Phase one Public Mobile activates your account with the phone number and submits the port request. Phase two SaskTel release the number. Once that happens you will be able to receive call and texts on your PM sim.
If you need to get a status update from the moderator team you can contact them again.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).
* Please note that account verification may be required when contacting the Moderator Team *
