Why is my referral number invalid?

[anthony1987]

I just joined PM yesterday , then referred my wife , went smoothly. We both received referral credit already. Why now is it saying my number is invalid when someone else is trying to use it? My accounts active and should be able to. Confused , unless the person put my number in wrong. Any help would be appreciated , thanks

[drmartin · Accepted solution]

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@anthony1987 wrote:

I was able to refer my wife right away , no issue within minutes of activation, went through no problem , and by midnight last night already had the credit on both our accounts

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Definitely sounds like an error in that case, try the suggestion to reload the page! 🙂

[anthony1987]

I was able to refer my wife right away , no issue within minutes of activation, went through no problem , and by midnight last night already had the credit on both our accounts

[stonechucker]

When I joined, a friend could not use my number for referral.  I ported in a Rogers number via Wind.

I had to get my number allowed as it was very early in the process.  I think everything at Public Mobile takes a minimum of 48 hours to be reflected in all the systems.

[anthony1987]

Thanks , my friend will try again tomorrow and go from there

[RobertQc]

@anthony1987If @popping suggestion is not helping I suggest contating the  moderator team as only a moderator will be able to access your specific account information. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[popping]

@anthony1987

If your friend is doing oneline activation, tell your friend to restart the browser and activate again.  The online activation form sometimes gives you error.