at your next group meetings with Public Mobile team, can you suggest they be a bit more forthcoming with outage incident info. I would be appreciated by all and limit the confusion on whether the issue is on PM end or customer end. As of now, they've remained silent on yesterdays system upset that affected many PM customers. Can they not provide some info during future system outage/upsets ?
Trust me I have always been one of the most vocal about being transparent. When you pretend nothing is happening, it normalization of deviance.
at your next group meetings with Public Mobile team, can you suggest they be a bit more forthcoming with outage incident info. I would be appreciated by all and limit the confusion on whether the issue is on PM end or customer end. As of now, they've remained silent on yesterdays system upset that affected many PM customers. Can they not provide some info during future system outage/upsets ?
Great question. I found the disruption challenging and it would have been good to have been notified this was going to happen and how long it would be.
for most service provider, a one day interruption like that, they won't do much., especially you still have data , text.
But you can still ask. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
Is PM going to issue a refund or some other compensation for loss of service yesterday for outgoing calls to all the customers who experienced this? I have asked Customer Service several times and the question has been ignored. For those of us who are faithful customers who keep their payments up to date, it would be a meaningful and appreciative gesture from PM. Come together Community and let's ask in numbers. Because the issue is fixed doesn't mean the question should be ignored in the hope it will go away.
that's been an ongoing problem for many Public Mobile customers today. Seems to be a network upset and we can only hope they fix it ...eventually. Hang in there.
I am also in BC and put in a service ticket. I have received one reply and responded. Now I am waiting for further communication. I presume they are pretty busy with everyone that is having this problem.
Many Reboots. Still not working. I can send and receive texts. I can receive calls but not make calls.
I think something missed in the billing. My auto renew was today. My account shows data is okay but my call minutes is at minus two. My international texts are at minus one. Very odd.
some said the issue is resolved and they can make and receive now. Telus also removed the outage note. Try reboot the phone, try your sim in another phone if possible. If still cannot make calls or receive, ask PM to check.
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
