I am also in BC and put in a service ticket. I have received one reply and responded. Now I am waiting for further communication. I presume they are pretty busy with everyone that is having this problem.
Charmaine12341, I am having the same problem. Funny thing is, my husband's phone is working just fine. I have put in a ticket and hoping that they are able to resolve this issue soon.
I am unable to make outgoing calls but receive calls and can text fine. My husbands phone works fine. Any update on what is going on and when it will be fixed.