Western Canada Network Outage, August 19, 2024

[computergeek541]

For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.

[eddieO]

@MJ22 there seems to be an outage affecting western Canada. Hang tight as services should hopefully be restored soon.

check for outages here:

https://istheservicedowncanada.com/status/telus/map

[MJ22]

Is everyone’s calling ability working ? 

[MJ22]

• My phone is currently not able to receive calls and I can’t make calls as well.

[slusagm]

@John89 

yes, outage in the west

TELUS Service Status

Degradation of wireless voices services in Alberta 

voice

[Dunkman]

@Boby_Desuza 

Update: looks like there is an outage in Western Canada. Several posts later this morning.  Hold tight and hopefully, it should be fixed soon. 

[John89]

Im from ontario but am in alberta right now

[slusagm]

which province you are in?

look like it is a some big problem today, many have the same problem.

please let PM aware of it.  Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[John89]

Everything else on my phone works but if i try to make an put going call it drops before the first ring. I have full bars can get calls and have tried restarting my phone 

[hollyhowes]

Awesome! Thank you for sharing! This explains it. 

[Saffire0]

I just received this from PM...
"Thanks for reporting this! I have checked and there is a general outage in the western area so right now our support team is working to resolve this asap. We apologie for the situation and we`ll let you know as soon as we have an update!"

[Saffire0]

I just received the following so it may be the same for you...
"Thanks for reporting this! I have checked and there is a general outage in the western area so right now our support team is working to resolve this asap. We apologie for the situation and we`ll let you know as soon as we have an update!"

[slusagm]

yes, it is usually easier to just message support

please let us know what PM says about the problem

[Sully1]

Couldn't open a ticket for some reason, but was able to text CS-Agent. 

[Saffire0]

It's not just your issue. I'm having the same problem and so is my husband, who is currently at work in a different city. 

[hollyhowes]

Thank you! I just sent a message through the link you provided. I appreciate having that handy!

[Saffire0]

I have. My husband also can't call out so it's not just a "me" issue. 

[slusagm]

@Sully1 @hollyhowes 

please open ticket with PM so they are aware and hopefully fix it quicker

[hollyhowes]

Same issue for me. Calls are coming in, but I can't make calls out. Will continue to follow and post an update if I receive new information. 

[Sully1]

We have two phones and neither can dial out or receive calls. Outbound drops immediately and inbound callers get busy signal. 

SMS and data are working fine.

[Ttran0109]

Thank you!

I sent a  message using the link you sent.

[slusagm]

there are at least 2 posts today about voice problem.  But for them, they can receive call just not able to make the calls.

I think you tried everything you can.  So, please ask PM to help.   Open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ttran0109]

PLEASE HELP

I cannot make phone calls but still can send/receive text messages.

I put my SIM card in my husband's phone and it still cannot make call or receive call.

I put my husband's SIM card in my phone and the phone is working.

I reset network setting on my phone and it still does not work.  My account is good. 

Can you please check if my number is working ?

Thanks

[slusagm]

@Saffire0 

open ticket with PM as well so they are aware 

[Saffire0]

Mine is doing the same this morning. Must be some kind of outage.

[Dunkman]

@Kittycat3 

---

@Kittycat3 wrote:

Yes I  tried several. Some local, some long distance. I can receive call, but I am not able to call out. It says call ended before it dials out 

---

What about texting? data? 

Might be an outage in your area:

https://www.telus.com/en/qc/outages

[slusagm]

better to try your sim in another phone if possible

and of course, ask PM to check.  They might be able to reset the service on the system and it would fix it

[slusagm]

I am confused.  You said your phone is totally dead and then you talk about can't text.  So, can you even turn on your phone?

[Kittycat3]

Yes I  tried several. Some local, some long distance. I can receive call, but I am not able to call out. It says call ended before it dials out 

[slusagm]

Try also calling with a 1 in front of the 10 digits , or calling without if you have been calling with the 1

and you tried calling different numbers, right?

[Kittycat3]

This is recent. I have rebooted my phone. I can re everything calls but cannot dial ot. It says call ended as soon as I dial out