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Webpage never works

S_Murad
Great Neighbour / Super Voisin

I was trying to change my payment information but unfortunately I couldn't do it. The web site is horrible, it never stop buffering, only loading, loading and loading..all the time. Every time, always .I am tired of it..I am totally disappointed. I wasted my whole day just for log into it. It didn't work. I have to switch to different provider. For the sake of peace of mind. 

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

Hi @S_Murad 

Yes. The website it hit and miss and a headache at most times. The app however, MUCH better. Here is how to do it.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

KennethJAdams_0-1696117952943.png

Once you’ve clicked on it, go to Payments

KennethJAdams_1-1696117952909.png

The next screen you’ll want to click on Manage Subscription.

KennethJAdams_2-1696117952899.png

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

KennethJAdams_3-1696117952934.png

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

hairbag1
Mayor / Maire

@S_Murad 

take a deep breath !

Try logging in to your account using wifi to see if that's faster.

softech
Oracle
Oracle

@S_Murad 

I suggest you to try a different browser and use Incognito mode.  Or try using the PM app

But before doing so, please wait full hour first in case your account was temporarily fraud locked for too many attempts 

 

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