Webpage is not working properly

[otterlake2020]

Plan has been suspended, was a 30 day one and would like to have it on the $25 a day one.

It will not work to see any plans, webpage has errors. 

[Anonymous]

 @otterlake2020 : Use the Other option in the Payment Type drop down list.

[otterlake2020]

When I put in the CC info and address etc and select submit, it says the amount is already full even tho says balance 0. and still says suspended.

[softech · Accepted solution]

Your plan was expired on Feb 2 and still Plan Expired?   

Can you go to transaction history https://selfserve.publicmobile.ca/Overview/payment/Payment-History/  and confirm if PM process any payment in the last week or so?

If not, please head over to Payment Tab-One Time Payment and make a manual payment

               https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

I suggest you to use the option "Other (Enter the desired payment amount)" and manually enter your Plan amount and see if payment goes through that way

If so, click Reactivate Current plan button if there is one around

then logoff My Account and reboot your phone

Let us know if it works

[Dunkman]

@otterlake2020 

Try to manually load up $25 to your available funds.  That should restart your plan.  

As mentioned before, if website is not working properly, try a different web browser, clear cache or incognito mode. 

[Anonymous]

 @otterlake2020 : Looks like you're on the $25 plan. Now make a manual payment using the Other option in the Payment type box or use vouchers and instant top-up and pay for the plan to reactivate..

[otterlake2020]

[Dunkman]

@otterlake2020 

The website can be finicky.  Try a different web browser, clear cache or incognito mode.  Or try a different device to login to your self service account.  

[0PX9O4]

@otterlake2020 

Is your service active? If so, you can safely ignore the message about your plan being suspended.

It would help if you could provide a screenshot of the error you are seeing when trying to change plans.

You may try switching to a different browser, in incognito/private mode and see if that solves the problem.

[VIP_Tech]

Hi @otterlake2020 

Edit: close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,