We have difficulty to transfer my wife's phone no. from PM to Fido

[Meow]

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@brettster99 wrote:

@JK8  @HALIMACS @hTideGnow  

Not even 2/3 posts ago I said not to port out before disabling autopay. People really don’t even read what’s on the front page down 2

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I told you so... No, this and other advises will never end up in FAQ as nobody reads FAQ anymore. Everybody wants LIVE SUPPORT.

[hTideGnow]

@brettster99 but we still don't know what is the porting problem OP has..

[brettster99]

@JK8  @HALIMACS @hTideGnow  

Not even 2/3 posts ago I said not to port out before disabling autopay. People really don’t even read what’s on the front page down 2 **bleep** POSTS. Huh, maybe PM can put this into the FAQ section 

[Meow]

Clarify 'difficulty'.

For porting out:

- Remove autopay

- Ask agent to delete credit card info from your account

- BOTH account have to be active

- After initiating port out leave PM SIM in your phone

- Reply Yes within 90 minutes after receiving SMS from PM.

[hTideGnow]

hi @Churk-FanNg what was the problem?

you got PM text yet?  you replied then YES?

Can you still login My Account?  Your PM sim still working?

[Outdoorsman]

@Churk-FanNg hi did you leave public sim in phone to receive transfer request?you must do so for port to complete also her public account must be active to port 

[JK8]

@Churk-FanNg 

Did you leave your PM sim in phone to get the confirmation text from PM to port number out? As well the PM account must be active.

[HALIMACS · Accepted solution]

@Churk-FanNg 

The PM account MUST be active.

Keep the PM SIM card in the device, reply "YES" to the port authorization text, then put the FIDO SIM card in and reboot your phone and you should have service with FIDO.