Waiting for sim card, can't change to $34/40GB plan

[Kenloo]

Hello, I subscribed to the $34 5G 20GB plan and want to switch to the $34 5G 40GB now on offer. I haven't received the sim yet so can fully activate my account. Is there a way to do this or can I get some help to change this before I get my sim?

[Rose22]

Awe… hope the deal lasts a little longer or they have it again throughout the holiday.

[Kenloo]

So they confirmed that if the plan is no longer available then they cannot change to it retro actively. My only options are to subscribe again with a different email if I want the BF plan 👎👎👎

[Kenloo]

I got a reply! They said to contact support once I have my sim card and they can help activate me on the plan I'd like. I'll ask to confirm this can be done on limited time plans 

[Kenloo]

Nothing unfortunately. The price is good but I'm unsure about the level of support when you can't self serve.

[Rose22]

I am in the same position I signed up for the $40 for 40G deal and am waiting for my SIM card but the price dropped to $34. Did you get any answer from support?

[Handy1]

@Kenloo @Good plan to confirm but I’m sure the charge  is just pending and not posted  untill the sim gets activated , you probably won’t get reply now until morning  from support but just keep and eye on your community inbox for their response 

[Kenloo]

Cheers for the reply! I've already been charged for the first order though. I'll DM support as you suggest.

[Handy1]

@Kenloo  Since you didn’t activate the sim yet you won’t be charged for the plan , you can just create new account with plan you want and when you get the SIM card you can activate it in the new plan with new account , you can confirm with support also 

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