WHY IS MY SERVICE NOT WORKING???

[lillianblouis]

IT IS SO HARD TO GET ANY PROPER HELP HERE. MY ACCOUNT RENEWED YESTERDAY AND IT SAYS I HAVE NO CALL TIME LEFT. WHAT THE HELL IS GOING ON???? THIS IS AFFECTING MY WORK!!!!!!!!   AND I CANNOT GET ANY HELP OR CREATE A TICKET BECAUSE THIS SUPPORT SERVICE IS SO LACKING

[hairbag1]

@lillianblouis 

take a breath and try to think clearly ! Use the link provided above...it'll direct message a Customer Support agent.

[lillianblouis]

I'm losing my mind here because I have no service and I cannot create a ticket - it just gives me a red error message.  my plan auto renewed yesterday and now I want to cancel and switch to another provider because the support service is here is so bad. I need some help and there is none to be found at all.

[hairbag1]

@lillianblouis 

no traditional phone support here with PM...only crowd sourced suggestions and guidance. You're correct about the chatbot...it's not very helpful or intuitive. The suggestions submitted are your best bet to get you up and running again. Best of luck.

[hTideGnow]

HI @lillianblouis 

just direct message here, you don't need more login

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[lillianblouis]

why can I not even submit a ticket???? why 

[Handy1]

@lillianblouis  If your having issues with chat bot , you can use this direct link for support

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @lillianblouis 

is the account suspended for payment problem?  Call 1-855-4PUBLIC, check if account is active

and you can get support by submitting ticket.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[lillianblouis]

is there any phone support service that ISN'T A BOT?????