Voucher Payments

[bb6640]

More of complaint than  a question.  Since the new redesign of the Public Mobile My Account section, I have found it very hard to pay by voucher.  This option seems to be buried or non-existent in preference to registered credit card payment.  Why is this? 

[treefrog]

@bb6640 

I find it way easier to add a voucher by calling 611 on your phone. If you are suspended it will automatically reactivate your plan.

[bb6640]

Thanks.  The link works and I ended up paying by phone anyway.    I found the voucher option, but for  some reason it wasn't showing up on my mobile phone ( found it via desktop)

[softech · Accepted solution]

@bb6640   bookmark this link:

https://selfserve.publicmobile.ca/en/account/payment/funds/voucher

And of course, you can use *611 to load the voucher as well

[Yummy]

It is just 2 (3) clicks to get to voucher payment:

1. Payments

2. Add funds to my account

3. Add funds with voucher.

Logical place for vouchers to and how more simple would you like it to be?

[will13am]

There has been a nudge to get customers to use credit card.  I think the reason is those on auto payment have a better chance of being a long term customer and less likely to have account go into suspension. 

[walker1]

@bb6640 

Maybe they PM want you to add voucher through calling 611 from your mobile.

It's way easier to do that way, anyways.

But you'll need to know your pin number though.