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Voicemail Not Working

Great Neighbour / Super Voisin

Hey, I can’t access my voicemail. When I go into it on my iPhone, I get an “Error Performing Request, Unknown Error” error. Does anyone else have this or know how to fix it?


Deputy Mayor / Adjoint au Maire

I found this in an older thread from here, give it a try. Enter all of the following into the dialer and tap the “call” button:



Mayor / Maire

Hi @Merisusa7 


This error could be just because  a network problem in your area.  


Try calling thr VM access number directly,  you can try this one:  778-580-4001


try calling VM in different area


or you can try to change the network to 3G on your phone 

Mayor / Maire

Presume you tried this, @Merisusa7 


To retrieve your voicemail messages from your mobile device, you can either:
  • Hold down the 1 key on your phone keypad, or
  • Dial 1 + your 10-digit phone number, then press send or call


What happens when you try to access your voicemail from another phone:
  1. Call your 10-digit phone number.
  2. When you hear your voicemail greeting, press the star key (*) to interrupt it.
  3. Enter your voicemail password when prompted.
  4. Follow the voice prompts to listen to your messages.

Mayor / Maire

@Merisusa7 @Also check your phone app and make sure it’s on you will know it’s on if you have an option to change voice mail password , otherwise toggle it on 

Mayor / Maire

@Merisusa7 - was voicemail working previously? 

If not due to an update, try performing a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.


To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

Mayor / Maire

@Merisusa7 @It’s n iOS issue are you on the latest update 16.2

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