Verification codes

[Avery2121]

Since signing up I do not receive verification codes.  Suggestions? @ Link to members

[hTideGnow]

hi @Avery2121 it is normal after porting, those 2FA codes from. banks will take 3 to 7 days to start working again. Banks has created some security policy to delay the code after a number changed carrier to avoid sim fraud, which is very common 

[Handy1]

@Avery2121  And did you join PM less then week ago ?? If so give it a week and they should start to work . Takes time for these institutions to know you legitimately changed carriers to prevent sim  card fraud 

[HALIMACS]

Agree @Avery2121 , they're SUPPOSSED to be instant.

The thing is, when switching providers, they sometimes take a week or so to get the new mobile service provider info sorted with the institutions sending them.

It's a 'security' thing to ensure the number wasn't moved without the subscriber's consent/knowledge.

[Avery2121]

No, these codes are instant.  From the bank, credit card, Google authentication- not getting any codes.

[Handy1]

@Avery2121  Code to log into Your account?? Or 2FA code from other institutions?? For your account try tapping didn’t get code option you might get option to send code to email instead , if no luck  submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it’s 2FA for other institutions note it can take 3-5 days sometimes one week before you start to receive them if you just joined PM less then a week ago 

[Chalupa_Batman]

Hey @Avery2121 

When you say verification codes, are we talking from the CRA or Banks? Or are you talking about the PM 2FA code?

[HALIMACS]

@Avery2121 

It may take a week or so for all those who use these verifications to get the new subscriber info sorted.

This does happen when users move mobile service providers.

If it's been MORE THAN a week or so, reach out to the customer support agents.

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[hTideGnow]

hi @Avery2121 

please download  PM app and try login from there.