Vacation Out of Canada

[Ajay56]

I am travelling out of Canada for almost 2 months and was wondering if I can suspend my account/ service for a month please

[BKNS27]

@Ajay56 

You can remove all payment on your account (CC and remove AutoPay) but remember to active your account once you return or your account will be closed, your number will be lost and no phone service.

Best for you to downgrade to the $15 plan and keep AutoPay enable to keep everything running.

[esjliv]

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@Ajay56 wrote:

To whom I should contact?

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@Ajay56  - No one likely needed to contact. If you do not have enough funds to the next renewal, you can call 611 from your device to disable autopay while you are away.

When you come back enable it again. And reactivate your plan (before 90 days in nonpay that is):

https://www.publicmobile.ca/en/on/get-help/articles/reactivation-issues

[Timer]

@Ajay56 

no one needed to contact,

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and Disabled and account nona payment not working,when you be back turn Enabled,and manual make payment to be getting back service,

be careful not over 90 day you will losing account.

[darlicious]

@Ajay56 

You can do all of this yourself from within your self serve account.

[darlicious]

@Ajay56 

Here are your options for suspension when travelling outside of Canada and the US.....

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually. **This does not affect points program customers.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing "*" once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your voip number (such as textnow or fongo) before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip number while on wifi or mobile data (w/a local or global sim card) You can access your voip voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels and Stay--Safe!

[Ajay56]

To whom I should contact?

[MrSpock]

@Ajay56 hi just disable pre authorized payment in your self serve account, just remember you have 90 days suspended before your account closes permanently 

[Timer · Accepted solution]

@Ajay56 

yes you can,