01-25-2019 09:30 AM - edited 01-05-2022 03:08 AM
Sorry, My english not good.
Yesterday I activated a PUBLIC MOBILE calling card.
The phone number is used LUCKY phone number 902xxxxxxx
Everything seems smooth
However, my new card can only make outgoing calls, and the phone number is displayed correctly.
However, if you call this phone number, the LUCKY SIM card is still answering.
New PUBLIC SIM card does not respond
I need help
01-25-2019 01:04 PM
I have tried a variety of methods, and even the replacement of several brands of mobile phones
01-25-2019 12:41 PM - edited 01-25-2019 12:44 PM
@sw090909 wrote:Just received a message: "Thank you for activating with Public Mobile. You've received a $10 credit! Please check the Transaction History or your account balance to see your $10 credit."
However, still can't answer the call, it is still the previous SIM card to answer the call.
Apparently you ported your number from another provider. These things can take some time depending on which/type provider. When your old SIM no longer works then you'll know when it's done.
Try every hour by turning off your phone, remove old SIM, insert new SIM, restart phone and see what happens.
01-25-2019 12:38 PM
Contacted the administrator 6 hours ago, no reply
01-25-2019 12:35 PM
Just received a message: "Thank you for activating with Public Mobile. You've received a $10 credit! Please check the Transaction History or your account balance to see your $10 credit."
However, still can't answer the call, it is still the previous SIM card to answer the call.
01-25-2019 12:32 PM
Not quite understand what you mean? Can you explain more in detail?
01-25-2019 10:16 AM - edited 01-25-2019 10:18 AM
@sw090909 wrote:
I did not find "Contact us" in "Publicmobile.ca"
@sw090909Use this link PUBLIC MOBILE CONTACT US
Click down here vvvvvvvvvvvv
Click up here ^^^^^^^^^^^^^
🙂
01-25-2019 10:14 AM - edited 01-25-2019 10:16 AM
@sw090909 your number has not been ported...that's probably why..
01-25-2019 10:13 AM
Tried, but the result is: * The phone number entered is invalid or you may have created your profile already.
01-25-2019 09:55 AM - edited 01-25-2019 09:56 AM
Ok you didn't create your account in the self serve? @sw090909 you need to do that first with your phone number...the page is /selfserve.publicmobile.ca/self-registration/
01-25-2019 09:53 AM
Only one such message
"Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider . Thanks."
However, I did not find "Contact us" in "Publicmobile.ca"
01-25-2019 09:47 AM
You may have a partially completed port.One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message
01-25-2019 09:43 AM
And don't worry with your english..It's the same for me... @sw090909
01-25-2019 09:42 AM
01-25-2019 09:35 AM
Did you receive a message from public mobile that your number is tranfered?? @sw090909
01-25-2019 09:34 AM
Hello @sw090909.
It seams to be a port number problem. First you need to take off your number..it's a public forum no personal information...to do that click on the 3 points right up on your message and change ..