Us roaming

[Ericsparrow56]

Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan.  Then when it finally starts working..i drop every call within 30 seconds.   I hear 2 beeps..20 seconds later i drop it.  Both received and placed calls and with full bars. Ive been dealing with this issue for a full week now.   I don't know what is going on..but i do know it's not me..nd its not my phone.  The network is all messed up i think 

[Freebird2222]

I am having the same exact issue . 
I purchased U.S talk roaming add-on but it didn’t work . I submitted a ticket , they reset my account and it started to work . As soon as they reset my account , all my incoming and outgoing calls started to beep twice and drop.  

I submitted two additional tickets , public mobile team got back to me with a few solutions which didn’t work up until now . 

I am paying for my monthly plan , add-on charges and get nothing in return .

[JK8]

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@Ericsparrow56 wrote:

I did yes actually. But i was having these issues before that.   Would i be able to get the amount that I paid credited back to my account do you think? I haven't been able to use my phone for anything but data all week. 

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You will need to contact a moderator to see if a credit will be granted.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Ericsparrow56]

I did yes actually. But i was having these issues before that.   Would i be able to get the amount that I paid credited back to my account do you think? I haven't been able to use my phone for anything but data all week. 

[Triguy · Accepted solution]

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[computergeek541]

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@Ericsparrow56 wrote:

Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan.  Then when it finally starts working..i drop every call within 30 seconds.   I hear 2 beeps..20 seconds later i drop it.  Both received and placed calls and with full bars. Ive been dealing with this issue for a full week now.   I don't know what is going on..but i do know it's not me..nd its not my phone.  The network is all messed up i think 

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I've been ready about quite a few issues with the roaming services over the past week, but by any chance, did you try to add more than one of the same roaming add-on?

[hairbag1]

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@Ericsparrow56 wrote:

Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan.  Then when it finally starts working..i drop every call within 30 seconds.   I hear 2 beeps..20 seconds later i drop it.  Both received and placed calls and with full bars. Ive been dealing with this issue for a full week now.   I don't know what is going on..but i do know it's not me..nd its not my phone.  The network is all messed up i think 

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Try to manually select either of AT&T or T-mobile...whichever works best for you.