cancel
Showing results for 
Search instead for 
Did you mean: 

Us roaming isn’t working

kosty
Great Neighbour / Super Voisin

I paid for the us roaming and data for 15 days and as soon as I turned on roaming I get nothing, why?

3 REPLIES 3

slusagm
Mayor / Maire

make sure you enable roaming data on your phone 

check to see if you phone can connect to T-Mobile or at&T or Verizon.  Change network mode to 4G or LTE for eaiser connection 

Phil_Adelphus
Mayor / Maire

@kosty   Are you currently in the US, and only just purchased the add-on (which starts counting the days immediately).  Are you connecting to AT&T, T-Mobile or Verizon?  (Make sure to start off with 4G/LTE and not 5G).

Handy1
Mayor / Maire

@kosty  Maybe try rebooting the phone first if you haven’t already . And set phone to 4G/LTE not 5G and make sure your connected to T mobile or AT&T can also try Verizon . 

Need Help? Let's chat.