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Upgrade plan was not updated

Good Citizen / Bon Citoyen

Monday November 28 2022, i upgrade my plan to the  cyber Monday promotionnal plan  (  15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022.  But today my old plan remain unchange and i want to know why.




Samsung keyboard on mobile device emoji.



Hi @HALIMACS like your 🔁 ..mine looks different 



When you're on the self-serve landing page, you can also tap the little refresher icons 🔄 to get an up-to-date version of the page.


The self-serve site tends to display cached (old) versions of the page. 

Hi @michel-6 if you are using Chrome,  click on the 3 dots on the top right them select Incognito .  A new browser window or tab will open, use that to login 

Great Neighbour / Super Voisin

When I purchased the plan, I had to wait unitl the expiry of the current plan I was on.  Then it was there the next day. Not sure maybe have to wait a little bit.  You can also verify that you did in infact purchase it if you go to Payment History It should show you the "reciept" of your new plan.

Good Citizen / Bon Citoyen

Thank s, but i don t know how to do either one

Deputy Mayor / Adjoint au Maire

You need to login in incognito first as this site has some caching issues @michel-6 

Mayor / Maire

Hi @michel-6 maybe cache problem 

Try clear cache and eestary the browser to relogin


or try using Private or Incognito mode to login

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