Upgrade plan was not updated

[michel-6]

Monday November 28 2022, i upgrade my plan to the  cyber Monday promotionnal plan  (  15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022.  But today my old plan remain unchange and i want to know why.

[HALIMACS]

@hTideGnow 

Samsung keyboard on mobile device emoji.

[hTideGnow]

Hi @HALIMACS like your 🔁 ..mine looks different 

[HALIMACS]

@michel-6 

When you're on the self-serve landing page, you can also tap the little refresher icons 🔄 to get an up-to-date version of the page.

The self-serve site tends to display cached (old) versions of the page. 

[hTideGnow]

Hi @michel-6 if you are using Chrome,  click on the 3 dots on the top right them select Incognito .  A new browser window or tab will open, use that to login 

[user828282]

When I purchased the plan, I had to wait unitl the expiry of the current plan I was on.  Then it was there the next day. Not sure maybe have to wait a little bit.  You can also verify that you did in infact purchase it if you go to Payment History It should show you the "reciept" of your new plan.

[michel-6]

Thank s, but i don t know how to do either one

[brettster99]

You need to login in incognito first as this site has some caching issues @michel-6 

[hTideGnow · Accepted solution]

Hi @michel-6 maybe cache problem 

Try clear cache and eestary the browser to relogin

or try using Private or Incognito mode to login