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New Activation problems

PKB
Great Neighbour / Super Voisin

Trying to activate a new account but cannot complete as an error code 837 pops up

2 REPLIES 2

hTideGnow
Mayor / Maire

Hi @PKB don't rush to activate again.

Check credit card to see if PM charged you.  If they did, try the som card in a phone and see if it works

 

If they did not charge yet, try activate using Private or Incognito mode.   You requested porting?  please use old provider's account number

Yummy
Mayor / Maire

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

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