Updated plan do you loose Add Ons or Loyalty Bonus?

[KEL89]

Can someone explain if I update plan if I loose my Addons or Loyalty Bonus or both?  Ty

[hTideGnow]

HI @KEL89 

for changing to plans with higher value, you won't loss your loyalty data bonus.  Enjoy

[Phil_Adelphus]

@KEL89   Your loyalty bonus will be gone if you change to a plan of lower value, if not of lower value you will not lose it.  For add ons, you should not lose them.

[Chalupa_Batman · Accepted solution]

Hello @KEL89 

If you lower your plan to a cheaper plan, Public Mobile will take away your loyalty data they gave you for being loyal. Go figure eh? I repeat, the data bucket they gave you was for your LOYALTY. But if you pay them less, they will take away the data bucket they gave you for your loyalty. 

EDIT: Forgot to answer about the addons. Depending if they are addons you purchased that have 30 day expire dates, you will lose those on day 30. If you are referring to the More The Merrier rewards, you will not lose those. You will only lose the loyalty data if you change to a lower plan.