Update credit card

[ymgca]

My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:

"Sorry, we’re not able to process this request at this time. Please try again later."

 Somebody can help?

Thanks

[ymgca]

still could not fix this problem. really don't know how to do

[Dunkman]

@ymgca 

Here is some more troubleshooting advice from PM:

If you are still experiencing issues with your card please note these details:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

Maybe also try a different web browser, clear cache or incognito mode.  

By chance, is your credit card postal code matches your phone's area code? 

[fixin]

@ymgca - Please wait a while, but if you need to reactivate your service ASAP, call *611 to load up vouchers from Recharge, Shoppers Drug Mart, or your local Telus store., if you cannot make calls to *611, then use another phone and call 1-8554PUBLIC (1-855-478-2542) and remember your PIN. If you need to use credit card, then wait an hour or two. You can also do this in your My Account with loading up vouchers.

[hTideGnow]

HI @ymgca 

many have problem with credit card update, not just you 😞

wait an hour and try again, or some suggested to wait 24 hours

if same, and if you need to pay in a rush, get a voucher from Shoppers drug mart and load voucher first using *611

[Yummy]

Many (read: almost everybody) has the same issue. Ask agent to update CC info for you.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here