Update credit card expiry. Locked out of account

[Will1381]

Hi,  my credit card expiry needs to be updated but I'm locked out of my account.  How do I update the expiry?  

[hTideGnow]

HI @Will1381   just unlock the account or reset password to get into the account first, then you can update the credit card

to unlock the account, open ticket with cs agent:

To open a ticket with PM CS Agent. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you can log back into the account, go to Payment page, click Manage my  card and the Replace this credit credit card to update the credit card info

[dabr]

@Will1381   Wait half an hour before retrying to login again.  Make sure your browser cache/cookies are cleared and use incognito/privacy mode too.

If you've forgotten your password, then you need to request a password reset from customer support by submitting a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[iliketotalk]

@Will1381 

Hi if you can’t get into your account 

you will need to open a ticket through Simon to speak to a customer service person they will help you

 Click here