Unreliable SMS: sending and receiving

[v2k]

I've been with public mobile for many years.  I have been using the same phone for the last year or so.  I have never had an issue with SMS in the past. 

In the last month or so, I've had major issues with unreliable SMS.  People will send me texts and I will receive nothing.  Or, I will send an SMS and then 6-8 hours later get a message on my phone: "Failed to send SMS.  Tap to resend".  It's gotten to the point where I just can't use SMS.

[srlawren]

@v2k you might want to clear the app cache on your SMS app, and/or clear the system cache.

[v2k]

Looks like this issue has come back again months later and on a different phone.  Still struggling with this.

My data has expired, perhaps that is the cause of this issue this time?  I can send SMS (or so it seems), but do not get any replies.

I rebooted yesteday and that seemed to fix it for a while, but it's back to not working again.

[v2k]

Thanks, will do.

- no to USA recently

- since renewal may be possible actually

- tried rebooting etc; didn't try switching phones.

- it's inconsistent, so even if it's working or not working, it's hard to tell.

[Anonymous]

Sounds like a win for @Jessica_T. Why do people post here and then disappear?

[Mary_M]

Hey @v2k,

thanks for reaching out!

It sounds like we may have to reset your SMS service #, can you please send us a private message?

Regards,

Mary

[NDesai]

@v2k Have you recently been to USA and purchased USA add-on by any chance? There is a bug with USA roaming add-ons that affects texting service when you return back to Canada. 

If not, try using another texting app and see if that works.  

[fergiedroid]

Things you can do to try and resolve this issue are:

• Make use your phones software is up to date.
• ensure you are sending texts to the correct 10 digit phone number.
• Make sure the message length is under 160 characters.
• Ensure the app you are using does not require data (For example iMessage or Facebook Messenger).
• Make sure to reboot you phone and test.
• Make sure your phone is not getting poor reception by checking the signal bars.
• Do the master reset as your last resort.
• If none of these work you may need to check another phone with your sim card or send the phone for repair.

[RossN]

I agree I also have been getting that message what;s up with that?

[Jessica_T]

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@v2k wrote:

I've been with public mobile for many years.  I have been using the same phone for the last year or so.  I have never had an issue with SMS in the past. 

In the last month or so, I've had major issues with unreliable SMS.  People will send me texts and I will receive nothing.  Or, I will send an SMS and then 6-8 hours later get a message on my phone: "Failed to send SMS.  Tap to resend".  It's gotten to the point where I just can't use SMS.

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@v2kWhen you say unreliable does you mean it sometimes works? Ty your sim in another phone, if it works on that phone try clearing your messenger app cache/data, after that try a factory reset. If it never works make sure your SMSC number is correct.

[Lieux]

Was it after a renewal date? Did you change your plan? @v2k