Unknown charge on my credit card

[EmaKato]

 Hi there, I've found an unknown charge on my credit card from PM for $16.95 for some reason. 

The recent activity of mine was changing the plan, but I chose it to happen on the subscription renewal day. 

I've also redeemed the points worth $15, maybe it turned into a problem?

[AK32]

When you go into your payment history, what does it say the charge is for?
If you redeemed $15 of points, you should see it under "available funds" and PM will take that off your monthly bill (before tax), and you should be charged the remainder to your card.  

[eddieO]

@EmaKato what day is your plan supposed to renew (and subsequently change)? and what date were you billed of the $16.95? Have you tried going into your Public Mobile account (app or website) and looked at the payment history to see if there is more info?

[hTideGnow · Accepted solution]

hi @EmaKato 

did you change to a $15 plan?

best to ask PM support to check

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage